> ## Documentation Index
> Fetch the complete documentation index at: https://polyai-mintlify-7055a538.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> Inspect individual conversations to debug agent behavior and audit call quality.

<Frame caption="Web chat conversations page with the Production view pinned, an Environment is Live filter chip, and a 7 conversations in progress banner above the table">
  <img src="https://mintcdn.com/polyai-mintlify-7055a538/XIeATL5ZRMqgIdbQ/images/analytics/conversations-overview.png?fit=max&auto=format&n=XIeATL5ZRMqgIdbQ&q=85&s=05e1e872b5a397a0b2bbbece4413f41c" alt="Web chat conversations page with the Production view pinned, an Environment is Live filter chip, and a 7 conversations in progress banner above the table" style={{ maxWidth: '720px', width: '100%', margin: '0 auto', display: 'block' }} width="3014" height="1366" data-path="images/analytics/conversations-overview.png" />
</Frame>

<Frame caption="Conversation Review side panel showing the Transcription tab, four toolbar tabs, and a conversation transcript">
  <img src="https://mintcdn.com/polyai-mintlify-7055a538/XIeATL5ZRMqgIdbQ/images/analytics/conv-review-side-panel.png?fit=max&auto=format&n=XIeATL5ZRMqgIdbQ&q=85&s=6c3a9474f456a8f4c2244e30bb3d8e4a" alt="Conversation Review side panel showing the Transcription tab, four toolbar tabs, and a conversation transcript" style={{ maxWidth: '720px', width: '100%', margin: '0 auto', display: 'block' }} width="2490" height="1026" data-path="images/analytics/conv-review-side-panel.png" />
</Frame>

Use **Conversations** to inspect what actually happened on a conversation: transcripts, topic matches, function execution, and latency. When standard or [custom metrics](/analytics/kpis/introduction) show a problem (containment dropping, safety flags rising), use this UI to diagnose the root cause.

Conversations lives under **Analyze > Conversations**. A segmented **Voice | Messaging** toggle in the top right switches between voice calls and messaging sessions (the messaging subview is titled **Messages**), with channel tabs for Voice and Web chat. Both share the same review, annotation, and diagnosis tools.

<img src="https://mintcdn.com/polyai-mintlify-7055a538/XIeATL5ZRMqgIdbQ/images/analytics/conversations-messaging.png?fit=max&auto=format&n=XIeATL5ZRMqgIdbQ&q=85&s=fc328bd55fc1b7d17efa7051c976c4bc" alt="Voice and Messaging conversation views" width="3014" height="1366" data-path="images/analytics/conversations-messaging.png" />

<Tip>
  **Iterate from a conversation with [Wren](/wren/introduction).** After reading a transcript, ask Wren to fix what broke — *"the agent kept asking for the date even after the caller said 'tomorrow'; fix relative-date extraction in the booking flow"*. See [Iterate after a call](/learn/iterate-open-platform).
</Tip>

[Dashboards](/analytics/dashboards/introduction) show aggregate trends; Conversations is where you drill into the individual calls behind those numbers: what topics matched, what functions ran, what the LLM saw on each turn.

<Note>
  For QA workflows, see [QA and analytics](/learn/maintain/qa-analytics). For performance analysis, see [Performance monitoring](/learn/maintain/performance-monitoring).
</Note>

## Features

<CardGroup cols={2}>
  <Card title="Conversation review" icon="magnifying-glass" href="/analytics/conversations/review">
    Browse, filter, and inspect individual conversation transcripts, both live and completed. Export data for reporting.
  </Card>

  <Card title="Views" icon="table-columns" href="/analytics/conversations/views">
    Save and share filtered conversation lists as named views for recurring QA workflows.
  </Card>

  <Card title="Annotations" icon="tag" href="/analytics/conversations/annotations">
    Flag transcription errors or missing topics during review. Feeds a continuous improvement loop for ASR and your Knowledge area.
  </Card>

  <Card title="Conversation diagnosis" icon="stethoscope" href="/analytics/conversations/diagnosis">
    Toggle debugging layers to see conversation variables, flow paths, function calls, topic citations, and turn latency.
  </Card>
</CardGroup>

## Related pages

<CardGroup cols={3}>
  <Card title="Dashboards" icon="chart-line" href="/analytics/dashboards/introduction">
    See aggregate performance trends before drilling into calls
  </Card>

  <Card title="Analyze conversations" icon="sparkles" href="/wren/analyze">
    Ask Wren to surface patterns across conversations with natural-language queries
  </Card>

  <Card title="PolyScore" icon="star" href="/analytics/polyscore">
    Understand the automated quality score on each conversation
  </Card>
</CardGroup>